Squarespace FAQ > Support (7 entries)
Answers to common questions related to support.
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Just open up a ticket via the Contact Us page, or the Open Ticket interface in your site manager. Someone will be with you shortly to answer your question. The FAQ ...
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Most queries will be responded to within a few hours. We strive to respond to support queries within the same day, but this may vary depending upon the details of the ...
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Someone important. Squarespace support is not outsourced, and you will receive a response from a member of the Squarespace team who's familiar with the application and knows what they're talking about. ...
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No. While we don't have a phone number for support, you can still easily contact us for support via our Contact Us page on our main site or by opening a ...
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The best way to help us is to provide as much information as possible. In addition, if you can reproduce the problem repeatedly -- that will help us out immensely as ...
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Once the bug has been fixed, we'll immediately reply to your support ticket informing you of the fix.
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New features are usually announced with new releases of Squarespace which are listed under the Service Updates found on the Overview page of your site manager. Naturally, not all features suggested ...