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Thursday
21May2009

What is a domain?

All sites on the web are identified by a domain name. The domain name for Squarespace, for example, is 'squarespace.com'. If you own a domain name, after some configuration, individuals can access your website by typing that domain name into their web browser.

Thursday
21May2009

Can I use my own domain name?

Yes. You can map your own domain name to your Squarespace site with our Domain Mapping feature. Please note, this feature is not available with our Basic plan. You must have a Pro account or higher to use this service.

Essentially, you'll need to purchase a domain from a third party service and create a CNAME alias within your provider's interface to point the domain to us. Check out this FAQ post for more info.

Thursday
21May2009

How do I get a domain?

You require the services of a domain name registrar. You have many options to choose from, and you can start by searching for 'register domain' and other such phrases web. We highly recommend Nettica, as we've had positive experiences with them in the past.

Thursday
21May2009

What are the steps involved in setting up my domain with Squarespace?

  1. Register a domain name.
  2. Create a CNAME record that points your domain to us. We've created the following guides to make this process as simple as possible:
    General Instructions
    Instructions for GoDaddy
    Instructions for eNom
    Instructions for Nettica
    Instructions for Dreamhost
    Instructions for Network Solutions
    Instructions for Dotster 
  3. Login to your Squarespace site manager. Within the [Structure > Custom Domain] area, create two records -- www.yourdomain.com and yourdomain.com. Set your www.yourdomain.com record as the primary.
Thursday
21May2009

After I register my domain, where is it hosted?

There are two aspects to owning a domain online. First is the actual registration of your domain, which is done through your registrar. This grants you ownership of your domain on the internet. Secondly, you will need to have your domain hosted at a name services provider. This service will allow you to point your domain to websites or email boxes. Most registrars provide both of these services.

Thursday
21May2009

What is a Name Server? Is Squarespace my Name Server?

Your Name Server is the computer that performs the task of telling a browser where to go when your domain name is entered in the address bar. The company who you have purchased your domain will act as your Name Server. You should not amend the settings in your Name Server administration area.

Thursday
21May2009

When someone types my domain without the "www", my domain mapping doesn't work. Why?

Occasionally we see support tickets from customers who are using a domain registrar that doesn't provide full DNS support. In some cases, this may result in your site not pointing if someone leaves the "www" out of your URL. To correct this, ask your registrar to create a CNAME that points yourname.com (no www) to www.yourname.com. If this service is unavailable, you will need to create an A record that points to 65.39.205.54 (our IP address.)

Thursday
21May2009

My provider doesn't seem to have a spot to enter a CNAME or A record. Why?

It's possible that you've registered your domain, but do not yet have any sort of name services available through your registrar. While rare, this could be because your registrar is not capable of providing you with these services. We generally recommend simply switching your domain to one of the many registration/name services companies that can do it all, so that you don't have to worry about more than one person managing your domains.

Thursday
21May2009

What is Domain Mapping?

Domain Mapping is the feature that allows Squarespace to identify your domain within our system, and redirect users accessing your domain to your website. More specifically, when your domain is set up to point to Squarespace, your domain is pointing to a computer that hosts many websites. This setting allows Squarespace to determine which domain belongs to which website.

Thursday
21May2009

Can I register a domain directly through Squarespace?

Not at this time. We may support the option to register a domain shortly.

Thursday
21May2009

What is a CNAME record?

A CNAME record points your domain (or subdomain) to another domain.

Thursday
21May2009

How do I set up a CNAME record?

This varies per domain registrar. Generally this is configured in the "Zone Settings" or "DNS Management" or similar area. We've created the following guides to make this process as simple as possible:

General Instructions
Instructions for GoDaddy
Instructions for eNom
Instructions for Nettica
Instructions for Dreamhost
Instructions for Network Solutions
Instructions for Dotster

Thursday
21May2009

Setting up a domain seems difficult, how should I ask my domain provider for help?

If you need help, send this email to your providers technical support department:

To: Your Domain Provider Technical Support
Subject: How do I create a CNAME record?

I'm looking for a way to create a CNAME record that points my domain,www.yourdomain.com, to www.squarespace.com. Can I create this CNAME record using your service? If so, how? Please note that this is not the same as simple URL forwarding, as I require my domain's IP address to be the same as www.squarespace.com (and the CNAME record is the recommended way to do this).

Any help would be greatly appreciated. Thanks for your time!

Thursday
21May2009

My provider does not provide CNAME records, only A records. What now?

The CNAME record (points your domain to a name) is more appropriate than the A record (points your domain to an IP address) for mapping to Squarespace. If we were to change IP addresses, your A record wouldn't automatically re-point your domain to our new location, where as your CNAME record would. How likely is it that our IP address would change? Not very. We don't anticipate this ever happening. If we did need to switch IPs, we'd also send out an advance notice that would allow everyone on this record type to properly adjust.

In short: If you must, you can create an A Record that points to 65.39.205.54 instead of using our recommended CNAME method.

Thursday
21May2009

What is Squarespace's IP address?

Our primary IP is 65.39.205.54.

Thursday
21May2009

Is a CNAME record the same as "URL Forwarding"?

No. URL forwarding will not mask the squarespace.com domain within your account.

Thursday
21May2009

Can I use "URL Forwarding" anyway?

No. URL forwarding uses browser tricks to attempt to keep your registered URL in your browser window title. In addition to this breaking your URL structure for visitors of your site, it causes issues with your site being indexed on search engines properly. Additionally, Squarespace may not be able to identify where your pages are being served from, which will prevent us from setting cookies that will allow you to remain logged in to your site.

Thursday
21May2009

I see the Squarespace home page when I access my domain. What's going on?

You have not set up your exact forwarding options within the Custom Domain tab in your website manager. You must specify the EXACT URLs that should be forwarded to your website. Any other URLs will not map properly.

Thursday
21May2009

I think I set up my CNAME right but it's not working yet. How long does this take?

It can sometimes take up to 48 hours for changes like this to propagate throughout the Internet -- it's likely just a matter of waiting until your ISP picks up the change.

Thursday
21May2009

Can you do this for me?

It's not possible for Squarespace to change parameters related to your DNS -- as we don't host it. If your DNS provider is problematic/small/unable to support their product properly -- we always recommend Nettica for a good experience.